At Kaona Hair, we are committed to a reliable and transparent shopping experience. We work with a U.S.-based fulfillment partner to prepare and ship human hair wigs, lace front wigs, full lace wigs, hair extensions, and beauty products.
1. Order Processing Time
Orders are typically processed within 3–5 business days after payment confirmation. During this period, the order is verified, prepared, packaged, and handed to the shipping carrier. Business days exclude Saturdays, Sundays, and U.S. federal holidays. Processing may take longer during holidays, promotions, periods of high demand, availability issues, or additional verification.
2. USPS Shipping Transit Time
After processing and shipment, delivery through the United States Postal Service (USPS) is estimated to take an additional 7–10 business days. This is a store fulfillment estimate, not a guaranteed USPS service commitment. Transit varies by destination, selected service, weather, carrier operations, and unforeseen events.
3. Total Estimated Delivery Time
- 3–5Business daysProcessing
- 7–10Additional business daysUSPS transit after shipment
- 10–15Business daysCombined estimated time from order placement to delivery
These are estimated business-day timeframes, excluding weekends and U.S. federal holidays, not guaranteed arrival dates. We recommend ordering early for special events.
4. Order Tracking
When your order ships, we will send a shipping confirmation email and USPS tracking number when available. You can track the package through the official USPS website. Tracking updates may take some time to appear after the shipping label is created.
5. Shipping Destinations
We currently offer shipping to eligible United States addresses, subject to destination availability at checkout. Available methods and charges appear before payment. Alaska, Hawaii, U.S. territories, and other areas outside the contiguous United States may have longer delivery estimates if service is available.
6. Shipping Delays
Unexpected delays may occur. If we determine that we cannot ship within the advertised processing timeframe, we will provide any legally required notice and a choice of consenting to a revised shipping date or canceling for a prompt refund. For packages already in transit, we will assist with tracking and carrier inquiries as appropriate.
7. Shipping Address Accuracy
Please enter a complete and accurate shipping address at checkout. Contact us immediately if you notice an error. We will make reasonable efforts to correct it before dispatch; changes cannot be guaranteed after shipment. We will communicate any applicable additional costs related to customer-provided errors.
8. Lost, Missing, or Damaged Packages
If a package is lost, damaged in transit, or marked delivered but cannot be located, contact support. We will review order information and tracking details and work toward an appropriate resolution in accordance with applicable consumer protection requirements.
9. Order Cancellations
Please contact us as quickly as possible if you wish to cancel. We will confirm whether the order can be canceled before shipment. Shipped orders are governed by the Refund & Return Policy, without limiting mandatory cancellation or refund rights for delayed or unshipped orders.
10. Contact Information
Kaona Hair 8400 NW 25th St, Ste 100, BM-578964 Doral, FL 33198-1506 United States Phone: +1 (802) 319-8062 Email: support@kaonahair.comThank you for choosing Kaona Hair.
Your Hair. Your Crown. Your Confidence.