Welcome to Kaona Hair. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to these Terms. Please read them carefully before making a purchase.
1. General Information
Kaona Hair is an online beauty and hair supply store specializing in human hair wigs, lace front wigs, full lace wigs, hair extensions, and related beauty products.
Kaona Hair 8400 NW 25th St, Ste 100, BM-578964 Doral, FL 33198-1506 United States Phone: +1 (802) 319-8062 Email: support@kaonahair.com2. Eligibility
By using our website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to make purchases. You agree to provide accurate and complete information when placing an order.
3. Products and Descriptions
We strive to present our products accurately, including hair textures, lengths, colors, lace types, and other characteristics. Actual colors and appearances may vary slightly due to lighting, photography, screen settings, and natural characteristics of human hair. Product specifications are provided on individual product pages. We reserve the right to update product descriptions, availability, and pricing at any time.
4. Pricing and Payments
All prices are displayed in U.S. dollars (USD) unless otherwise indicated. Applicable taxes, shipping charges, and other fees will be displayed during checkout. Payment must be successfully authorized before an order is processed. We reserve the right to refuse or cancel orders involving suspected fraud, incorrect pricing, or unavailable products. If payment has already been collected for a canceled order, a refund will be issued.
5. Order Processing and Shipping
Kaona Hair works with a fulfillment partner located in the United States to process and ship customer orders. Orders are typically processed within 3–5 business days after payment confirmation. Following order processing, estimated USPS shipping transit takes an additional 7–10 business days. The total estimated delivery timeframe is therefore 10–15 business days from the order date, excluding weekends and U.S. federal holidays.
These timeframes are estimates and do not constitute guaranteed delivery dates. Customers will receive shipping confirmation and tracking information when available. If Kaona Hair cannot ship an order within the advertised processing timeframe, we will provide the notices, cancellation options, and refunds required by applicable law. Delivery-related concerns may be reported to Kaona Hair customer support. For further details, please review our Shipping & Delivery Policy.
6. Returns and Refunds
Because our products include personal beauty items, returns are subject to eligibility and hygiene requirements. Please review our Refund & Return Policy before making a purchase. Nothing in these Terms limits consumer rights that cannot legally be excluded.
7. Hair Care and Product Use
Human hair wigs and extensions require appropriate maintenance and care. We recommend following the care instructions provided with each product. To the extent permitted by law, Kaona Hair is not responsible for damage caused by improper installation, excessive heat, unsuitable chemical treatments, incorrect washing methods, or failure to follow product care instructions.
8. Intellectual Property
All website content owned by Kaona Hair, including our branding, logos, graphics, text, photographs, and product descriptions, is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, or commercial use of our content is prohibited.
9. Prohibited Activities
You agree not to use our website for unlawful purposes, fraudulent transactions, unauthorized access, interference with website functionality, or infringement of intellectual property rights. We may restrict access or cancel transactions when reasonably necessary to protect our website, customers, and business.
10. Third-Party Services
Our website may use third-party payment processors, shipping providers, analytics services, and other providers. Those providers may maintain their own terms and privacy practices.
11. Limitation of Liability
To the extent permitted by applicable law, Kaona Hair will not be liable for indirect, incidental, or consequential damages arising from use of our website or products. Nothing in these Terms excludes liability that cannot legally be excluded or limits applicable statutory consumer protections.
12. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how personal information may be collected, used, and shared.
13. Changes to These Terms
We may revise these Terms periodically. Updated Terms will be published on this page with a revised effective date. Changes will not retroactively remove rights already acquired under applicable law.
14. Governing Law
These Terms are governed by the laws of the State of Florida, United States, to the extent permitted by applicable law and without overriding mandatory consumer protections.